Returns & Exchanges

At Fièra Cosmetics, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day money-back guarantee to ensure you find the perfect match for your skin.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated customer support team via email or our online portal within 30 days of receiving your order to request a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring all components are included, and clearly mark the outside of the box with your provided RMA number.

• 3.
  Ship It Back

  Send your return package using a trackable shipping method to our distribution center; please keep your tracking information until the return is fully processed.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will issue a full refund to your original payment method, which typically appears on your statement within 5-10 business days.